Terms & Conditions

By visiting our website, placing an order, communicating with Creative Qube, or using our services, you agree to these Terms & Conditions along with our Shipping Policy, Returns, Refunds & Replacement Policy, and Privacy Policy. If you do not agree, please do not use the website or place an order.

Creative Qube is an engineered-wood furniture brand operated by TSN Interio & UPVC Industries. We manufacture and sell furniture products through our website, direct channels, and selected online marketplaces.

• Customers must provide accurate order, delivery, billing, and contact information.
• Order acceptance is subject to payment confirmation, product availability, pincode serviceability, fraud checks, and operational feasibility.
• Prices, offers, discounts, and product availability may change without prior notice until an order is confirmed.
• If a technical error, pricing error, stock error, or listing mistake occurs, Creative Qube may cancel, correct, or update the order as permitted by applicable law.

We aim to show product photos, dimensions, materials, colours, finishes, and descriptions accurately. However, actual colour, grain, texture, and finish may vary slightly due to photography, lighting, screen settings, laminate batch differences, and natural material appearance. Minor variation does not automatically mean the product is defective.

Customers should review dimensions, product specifications, assembly requirements, and intended usage before placing an order.

Delivery timelines are estimates and may vary depending on product availability, logistics partner performance, pincode serviceability, holidays, weather, regional restrictions, customer availability, and other operational conditions. Please refer to the Shipping Policy for detailed shipping terms.

Creative Qube follows a replacement-only policy for eligible issues raised within 10 days from delivery. Returns, refunds, colour exchange, size exchange, model exchange, or buyer-remorse requests are not accepted unless required under applicable law or separately approved after review.

All damaged, defective, missing part, wrong product, or wrong colour claims are processed only after QC verification. Part replacement is preferred where it resolves the issue; full product replacement is provided only when QC confirms that the whole product requires replacement.

• Many Creative Qube products are DIY/self-assembly products and are supplied with hardware and instructions where applicable.
• Unless specifically stated, delivery does not include assembly, installation, drilling, wall fixing, or carpenter service.
• Customers must follow assembly instructions and use products only for their intended purpose.
• Damage due to incorrect assembly, misuse, water exposure, excessive load, unauthorised repair, modification, or unsuitable placement may not be eligible for replacement.

By placing an order or contacting us, you consent to receive order updates, delivery communication, replacement communication, support responses, and service-related messages through phone, email, SMS, WhatsApp, or other available channels. Promotional communication may be sent subject to applicable law and opt-out choices.

All website content, product photographs, brand elements, text, designs, graphics, catalogues, and other materials are owned by or licensed to Creative Qube unless stated otherwise. Customers and visitors may not copy, reproduce, modify, distribute, scrape, or commercially use website content without written permission.

Users must not misuse the website, submit false information, attempt unauthorised access, disrupt service, upload harmful content, or use the website for unlawful purposes.

We may use third-party payment gateways, logistics partners, website tools, communication platforms, analytics services, marketplaces, or service providers. These third parties may have their own terms, policies, timelines, and processes. Creative Qube is not responsible for independent third-party websites or services outside our reasonable control.

To the maximum extent permitted by applicable law, Creative Qube will not be liable for indirect, incidental, special, punitive, or consequential losses, loss of profit, loss of business, or damage caused by misuse, improper assembly, unauthorised modification, or unsuitable placement of products.

Nothing in these Terms & Conditions limits any customer rights or remedies that cannot be excluded under applicable law.

Creative Qube will not be responsible for delay or failure caused by events beyond reasonable control, including natural calamities, severe weather, strikes, transport disruption, courier restrictions, government actions, public emergencies, embargoes, network failures, or other force majeure events.

Creative Qube may update these Terms & Conditions and connected policies when required for operational, legal, service, or business reasons. The revised version will apply from the date it is published or communicated unless stated otherwise.

These Terms & Conditions are governed by the laws of India. Subject to mandatory consumer rights and applicable law, disputes will be subject to the competent courts of Ananthapuramu, Andhra Pradesh, India.