Returns, Refunds & Replacement Policy

Creative Qube follows a replacement-only resolution process for eligible furniture issues. We do not accept general returns or refunds for change of mind, buyer remorse, incorrect product selection, colour preference, size preference, no longer needed, or similar non-defect reasons.

All claims are reviewed and processed only after Creative Qube completes its QC verification. The resolution may be part replacement, required component replacement, or full product replacement depending on the outcome of QC review.

Any claim for damaged, defective, wrong colour, wrong product, or missing component must be raised within 10 days from the delivered date shown by the courier or order tracking system. Requests raised after 10 days may be declined unless required under applicable law or separately approved by Creative Qube.

• Product or part received in damaged condition during delivery.
• Defective part or hardware issue confirmed after QC review.
• Missing part, missing hardware, or incomplete package confirmed after verification.
• Wrong colour or wrong product delivered when compared with the order confirmation.
• Whole product defect where QC confirms that replacement of individual parts will not resolve the issue.

To help us verify the issue quickly, the customer must share clear evidence with the support request. Creative Qube may ask for additional proof before approving any replacement.

• Order ID / invoice details and registered contact number.
• Clear photos of the outer packaging, shipping label, and box condition.
• Unboxing video from sealed package condition, wherever available or requested.
• Clear close-up photos or videos of the damaged / defective / missing part.
• Assembly manual part number or marking of the affected part, if applicable.
• Photos of all received components when the issue is missing part or wrong product.

• If only a specific part is damaged, we will replace the required damaged part.
• If a specific component is defective, we will replace the defective component after QC confirmation.
• If a missing part or hardware item is verified, we will send the required part or hardware.
• If the full product is confirmed to be defective and cannot be resolved through part replacement, we will replace the whole product.
• If the customer received a different colour or wrong colour from the ordered colour, we will replace it with the correct ordered colour. Colour exchange by customer preference is not available.

Approved replacement parts or approved full product replacements are normally dispatched and delivered within 7 to 15 working days after QC approval, subject to stock availability, courier serviceability, and logistics conditions. Remote locations, embargo areas, holidays, weather disruptions, or operational delays may require additional time.

• Colour exchange, model exchange, size exchange, or style exchange requested by customer preference.
• Customer ordered the wrong product, wrong colour, wrong size, or wrong quantity.
• Damage caused after delivery due to mishandling, improper assembly, unauthorised modification, unsuitable placement, water exposure, excessive load, or misuse.
• Minor colour, texture, or wood-grain variation caused by photography, lighting, screen settings, or laminate batch variation.
• Claims without sufficient proof, missing packaging, or requests raised after the 10-day claim window.
• Products installed, altered, repaired, or modified by the customer or third party in a way that prevents proper QC assessment.

Customers must retain the original packaging, labels, manuals, accessories, and all components until QC review is complete. If Creative Qube approves a full product replacement or pickup, the product must be securely repacked for safe handling.

Reverse pickup or collection is subject to courier serviceability. If pickup is not available at the location, Creative Qube support will guide the customer on the available resolution process.

Cancellation requests should be raised before dispatch. Once an order is dispatched, cancellation may not be possible. If a shipment is refused without an approved reason, any applicable logistics handling or re-delivery cost may be considered as per the order situation and applicable law.