Privacy Policy

We may collect personal information that is necessary to operate our website, process orders, deliver products, provide customer support, and improve our services.

• Name, phone number, email address, billing address, shipping address, and pincode.
• Order details, invoice details, payment status, product selections, cart activity, cancellation or replacement request details.
• Customer support communications, photos, videos, or documents shared for QC or service review.
• Device, browser, IP address, cookies, pages visited, and website usage information.
• Payment information processed through secure payment gateways; we do not intentionally store full card details on our own systems.

• To accept, process, dispatch, deliver, and support customer orders.
• To coordinate with logistics partners for delivery, replacement, pickup, or shipment updates.
• To perform QC review for damaged, defective, missing, or wrong product claims.
• To communicate order updates, support responses, policy updates, and important service messages.
• To improve our website, product catalogue, customer experience, packaging, and fulfilment process.
• To prevent fraud, detect misuse, protect our business, and comply with legal obligations.

We share information only where necessary for business operations, customer support, legal compliance, or with the customer's consent.

• Courier and logistics partners for delivery, replacement, reverse pickup, and shipment tracking.
• Payment gateways and banking partners for payment processing and verification.
• Website, hosting, analytics, CRM, communication, and technology service providers.
• Marketplace or platform partners when the order is placed through such channels.
• Government, law enforcement, dispute resolution, or legal authorities where required by applicable law.

Our website may use cookies, pixels, analytics tools, and similar technologies to remember user preferences, maintain cart/session functions, understand website performance, support marketing, and improve shopping experience. Customers may control cookies through browser settings, but disabling cookies may affect website functionality.

With consent where required, we may send promotional offers, product updates, and marketing communication by email, SMS, WhatsApp, phone, or other channels. Customers may opt out of promotional communication by using unsubscribe options or contacting support. Even after opting out, customers may still receive transactional or service-related messages related to orders, delivery, replacement, or account activity.

We use reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, or alteration. No online transmission or storage method is fully secure, so customers should avoid sharing sensitive payment information through unsecured channels.

We retain personal information only for as long as needed for order fulfilment, warranty or replacement support, accounting, dispute resolution, fraud prevention, business records, and legal compliance.

Subject to applicable law, customers may request access, correction, update, deletion, or withdrawal of consent for certain personal information. Some data may need to be retained for legal, tax, accounting, fraud-prevention, dispute, or order-support reasons.

Our website and services are intended for customers who can legally place orders or who act with parental/guardian consent where required. We do not knowingly collect personal information from children for independent purchasing.

Our website may contain third-party links or integrations. Third-party websites, payment gateways, delivery partners, and platforms follow their own privacy practices, and customers should review their policies when using those services.

Creative Qube may update this Privacy Policy from time to time to reflect operational, legal, technology, or service changes. The updated policy will apply from the date it is posted or communicated, unless stated otherwise.